-FAQs-
Orders
-
I made a mistake with my order. How do I fix or cancel it?
If you need to modify an order after it has been placed please contact our friendly Customer Service team as soon as possible and we will do our best to accommodate you. We do process orders quickly and efficiently in order to ensure timely delivery, so we cannot guarantee that changes can be made.
2. What happens if my item is damaged or my order was not received?
If there are any problems with your order please contact our friendly Customer Service team via phone, or email as soon as possible so we can investigate what happened.
Returns
3. What is your return policy?
Credit consideration will only be given to products that were purchased within two months of the invoice date, with the exception of cosmetics, food and confectionery, which will only be considered within one month. Products are not to be taken out of stock to be used as samples.
All testers must be requested and pre-authorized by the office.
All returns require prior authorization. For more info click here
Please request a return authorization form from office@acdistributors.ca.
About our Company
4. Where are you located?
We are a Canadian company with our headquarters located in beautiful British Columbia.
This is also the location of our Customer Service at Unit #3, 1411 Valmont Way, Richmond, BC
V6V 1Y3
5. How long has your company been in business?
Since 1991, AC Distributors has been providing trusted and effective wellness support through our complete range of premium-quality natural health & vegan products.